Tenancy Manager

Location: Hybrid working – home and our Hitchin office
Hours: Full-time, Monday to Friday, 9:00am–5:30pm
Salary: Competitive, depending on experience, plus opportunities to earn commission

Ready to take ownership of your own property portfolio?

The Property Quarter is looking for an organised, proactive and personable Tenancy Manager to join our friendly and growing team in Hitchin.

This is an excellent opportunity for someone who enjoys variety, responsibility and building strong relationships. You’ll take ownership of your own portfolio of approximately 150 properties, acting as the main point of contact for your landlords and tenants and managing each tenancy from start to finish.

No two days are quite the same. You’ll be solving problems, coordinating maintenance, advising landlords and tenants, managing renewals and check-outs, and making sure every tenancy under your care runs smoothly and remains fully compliant.

You’ll have the autonomy to manage your portfolio while being supported by an experienced and approachable team.

What You’ll Be Doing

As a Tenancy Manager, you’ll be responsible for the day-to-day management of your portfolio, including:

• Coordinating property maintenance, repairs and contractors
• Responding to tenant queries and resolving tenancy-related matters
• Preparing and processing legal notices, including tenant notices, Section 8 and Section 3 notices
• Ensuring all required compliance documentation is in place and up to date
• Managing check-outs, deposit negotiations and disputes
• Keeping landlords and tenants informed throughout the tenancy
• Managing tenancy renewals, extensions and changes
• Maintaining accurate and detailed property and tenancy records
• Identifying opportunities for additional services where appropriate
• Supporting the wider lettings and property management team

Who We’re Looking For

We’re looking for someone who enjoys taking ownership, getting things done and delivering a great service.

You’ll be:

• Highly organised, with the confidence to manage multiple priorities
• Detail-focused and accurate, particularly when dealing with compliance and documentation
• A confident communicator who can build positive relationships with landlords, tenants and contractors
• Calm and solutions-focused, even when things don’t go to plan
• Comfortable with technology and confident using property management software
• Helpful and dependable, with a genuine team mentality
• Proactive and positive, with a can-do approach
• Resourceful and independent, able to use your initiative and take responsibility for your portfolio

A Level 3 ARLA qualification in Lettings and Property Management would be desirable, but it isn’t essential. We do, however, ask that you are willing to work towards a relevant professional qualification.

Previous experience in lettings, property management or a similar customer-focused role would be an advantage, but we’re equally interested in finding the right person with the attitude and ability to succeed. Training can be provided.

Why Join The Property Quarter?

We want our team to enjoy what they do, feel trusted to take ownership of their work and have opportunities to develop. The Property Quarter is a family run business and has been trading in Hitchin for over 20 years. We're a forward thinking, technology embracing team, excited about growing, and developing the business in a collaborative way. 

You’ll benefit from:

• Hybrid working between home and our Hitchin office
• A friendly, supportive and established team
• Ongoing training and professional development
• A competitive salary
• Opportunities to earn additional commission through upsells and additional services
• Workplace pension
• Holiday allowance that increases with length of service
• The autonomy to take ownership of your own property portfolio
• A varied role where you can make a genuine difference to landlords and tenants
• The opportunity to develop your career within an established and growing agency

Interested?

If you’re looking for a role where you can take ownership, build relationships, solve problems and develop your property management career, we’d love to hear from you.

Please send your CV and a short covering letter to steven@thelettingquarter.co.uk.

We look forward to hearing from you.